River financial?

Avoid. They closed my account after I defended them to my bank.

​Rating: 0/10​I should have listened to my bank. Fidelity initially blocked my transaction as suspicious, and I spent 45 minutes on the phone defending River Financial, assuring them I wasn't being coerced. Fidelity even warned me they’d seen customers scammed by this company, but I insisted on proceeding and even wired an additional $500.​

Two days later, River arbitrarily closed my account. They refused to provide a specific reason, citing only "security concerns." To make matters worse, they held my funds for over a month and returned an amount that was over $100 less than my account value (which had stayed stable relative to my deposit).

​It feels like a bait-and-switch: they lure you in with the promise of "fee-free" purchases after a week of auto-buys, then shutter your account before you can benefit—keeping the fees and then some. Their customer service just parrots the same rhetoric. Save yourself the headache and the money; use a more reputable exchange.