Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, choose your difficulty from the options, in case your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering fallacious info will result in the comment being eliminated.

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Tips on how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your challenge (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your comment. Or, a minimum of replace it to say resolved. It will help customers that also need assistance get the eye they need. Thanks!

Please notice: We will’t provide help to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you possibly can see your case ID in the e-mail or textual content you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by a variety of causes. Danger management is extremely essential. Please word that we will only show you how to if we deem your case to be professional, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily onerous to resolve these issues as soon as attainable and some instances can take time to resolve however please take note the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please chorus from leaving multiple messages in this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit score/debit cards.

● Word: It might take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.