Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone number, select your challenge from the options, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or providing mistaken info will result in the comment being removed.

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How you can submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your problem (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your comment. Or, no less than update it to say resolved. It will assist customers that still need assistance get the eye they need. Thank you!

Please word: We will’t make it easier to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger might be triggered by a lot of causes. Danger management is extremely necessary. Please observe that we will only aid you if we deem your case to be authentic, when you have tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our group works extraordinarily arduous to resolve these issues as quickly as attainable and some instances can take time to resolve but please remember the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving multiple messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries comparable to bank transfers or buying crypto with credit score/debit playing cards.

● Observe: It may well take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to different users and will end in a ban.