Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, choose your challenge from the options, in case your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering flawed info will result in the remark being eliminated.

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How one can submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide a description of your challenge (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your comment. Or, a minimum of update it to say resolved. It will help customers that also need assistance get the attention they want. Thank you!

Please observe: We will’t provide help to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger may be triggered by a variety of causes. Danger control is extremely necessary. Please word that we will only aid you if we deem your case to be reputable, in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our staff works extraordinarily onerous to resolve these issues as soon as attainable and a few instances can take time to resolve however please take note the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries corresponding to bank transfers or shopping for crypto with credit/debit playing cards.

● Observe: It could take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your comment may be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.