Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone number, select your challenge from the options, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering incorrect info will result in the remark being eliminated.

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The right way to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Present an outline of your concern (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can help customers that also need help get the attention they need. Thanks!

Please observe: We will’t assist you to until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by quite a few causes. Danger management is extraordinarily necessary. Please observe that we will solely make it easier to if we deem your case to be authentic, if in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our workforce works extraordinarily arduous to resolve these issues as soon as potential and some instances can take time to resolve however please take note the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving multiple messages on this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or shopping for crypto with credit/debit playing cards.

● Word: It may take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.